Privacy Policy

This Privacy Policy outlines how CALMSTORE LIMITED / GLOWCO INTERNATIONAL PTY LTD (henceforth referred to as “We,” “Our,” and “CALMSTORE/GLOWCO”) manages the “personal information” collected from you through our website, mobile app, or during any interactions with our products and services. This policy demonstrates our commitment to respecting the privacy of our customers and visitors.

What is Personal Information?

“Personal information” refers to data linked to your name or that can reasonably identify you. This includes your IP address, email address, mailing address, date of birth, telephone number, photographs, and any profile information you provide, as well as purchase details stored with your name. Information not linked to your name is not considered personal information.

---

How We Use Your Information

We collect personal information to fulfill orders, provide information, and render services. Your data helps us:

• Process and ship your orders.
• Communicate about account-related and promotional updates.
• Monitor purchase history and preferences.
• Prevent fraud and maintain business records.

We may also collect passive data using technologies like cookies to understand site preferences, demographics, and engagement patterns.

---

Consent

• How We Obtain Consent: When you provide personal information for transactions, order processing, or service use, we infer your consent for these specific purposes. For secondary uses, like marketing, we will request explicit consent or provide an opt-out option.
• How to Withdraw Consent: You can withdraw consent at any time by contacting us at shop@theglowcompany.co or mailing:

CALMSTORE LIMITED / GLOWCO INTERNATIONAL PTY LTD
U6 28/30 Olive Grove
Parkdale VIC 3195

---

Disclosure

We do not sell your personal information. However, we may share your data with third parties for essential purposes, including:

• Fulfilling orders and processing payments.
• Compliance with legal obligations.
• Protecting our rights or addressing breaches of our Terms of Service.

---

Ecommerce Platform

Our store operates on Shopify Inc., which securely stores your data. Shopify encrypts payment information using PCI-DSS standards to ensure safe transactions.

---

Third-Party Services

We work with third-party service providers for services like:

• Marketing and analytics.
• Fulfillment and payment processing.

When using third-party services, your data may be subject to laws in their jurisdictions.

---

Data Analysis

We use data analysis tools to monitor site activity and improve your experience. This includes tools like cookies and tracking technologies to remember your preferences and provide tailored content.

---

Security

We implement robust security measures, including SSL and AES-256 encryption, to protect your personal information. While no system is entirely secure, we adhere to industry standards to minimize risks.

---

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance your browsing experience.
• Provide personalized content and advertisements.

You can manage cookie preferences in your browser settings. To opt-out of targeted advertising, visit Retention Opt-Out.

---

Changes to This Privacy Policy

We may update this policy periodically. Changes will take effect upon posting on the website, and significant updates will be clearly communicated.

Last Updated: 8/01/2025

If you have any questions about this Privacy Policy, please contact us at shop@theglowcompany.co.